Return Policy

We will gladly accept returns of items purchased from Ipexcare's website for any reasons, as long as the following requirements are met:

1.  You may exchange or return Eyewear Frames for a FULL refund  within 30 days of a purchase.

2.  The costs of Prescription lenses cannot be refunded or exchanged since they were tailor-made for you.

3.  You should  submit  a return request (RMA)  (see Refund Processes section)  for all  items beeing returned to Ipexcare.

4.  Returned items must be in original condition and must not to be worn, used, altered or washed.

5.  Returned items should be shipped to our indicated business address in California at your own costs.

6.  Once the returned item is received and validated, refund will be credited to the credit card or payment provider  of your original invoice. 

Please ensure to meet the above requirements, in order to obtain  a full refund.

If you need assistance returning your order, please contact us at customer.service@ipexcare.com or via the "Chat" on our website.

 

Refund Processes

  1. Login to our website. On “My Account” dashboard, click to the “Return Merchandise Authorization” link.
             

            

        2. Click the "Request New RMA" button.

        3. The Request New RMA page appears as shown in the following figure:

             

        4. Under Order Information, do the following steps:

            a. In the Order # list, select the required order number from drop down list to submit the RMA request form for returning items.

            b. After selecting the Order #:

                * In the RMA QTY box, enter the required quantity items to return. It should be less or equal to the "QTY Ordered".

                * The system displays the relevant Shipping Address and Billing Address. If needed, please update information required.

             c. Scroll down to the General Information section and do the following steps

                * In the Reason Requested list, select the required reason for RMA request.

                * In the Package Condition list, select the required package condition for RMA request.

                * In the Resolution Requested list, select the required resolution requested for RMA.

                * Read the RMA Policy displayed in the RMA Policy Information area, and then select the checkbox associated with the I accept Policy text.

             d. Click the Submit RMA Request button:

                * The RMA is submitted and listed on the Return Merchandise List page with status "Pending" as shown in the following figure;

                * User can "view the request" or "cancel" the request.